Shop policies

Once an order is placed we do not offer returns, refunds or exchanges, including for change of mind, colour or size preference, or an event that is cancelled or postponed. Please read the listing, check the measurements and the option you have chosen, and ask us anything before you order. We answer quickly.

Natural pieces (pampas, dried palm, branches, feathers) vary in colour, shape and size from the photos because no two are alike. If you need a specific look, message us before ordering and we will send photos of the actual stems.

Prices are in US dollars. Payment is taken by Stripe at checkout; we never see or store your card details. An order is confirmed when the payment succeeds and you receive Stripe’s receipt. If a payment fails or the checkout expires, no order exists and nothing is charged.

We may cancel and refund an order before it ships if an item is unavailable or was listed at an obvious error price. That is the only case in which we issue refunds.

Orders are packed by hand in our Toronto studio, usually within 1 to 3 business days. Shipping is quoted at checkout from your address, and delivery is typically 3 to 7 business days within Canada and the United States. Courier delays are outside our control; if you have a firm event date, contact us before ordering. Full details are on the shipping page.

Please make sure the address you enter is complete and correct. Parcels returned to us as undeliverable, refused, or unclaimed are not refunded; we can reship them once you pay the new shipping charge.

We pack carefully, but parcels travel a long way. If something arrives damaged, or you receive an item you did not order, contact us within 48 hours of delivery with photos of the box, the packaging and the item. We file a claim with the carrier on your behalf and work with you on the outcome; claims usually take up to 14 days. Please keep the item and all packaging until the claim is settled.

International orders may be subject to customs fees, duties or taxes charged by your local government. These are the buyer’s responsibility and are not included in our prices. Parcels refused at delivery because of these charges are not refunded.

Custom pieces and bulk quotes are arranged by message before purchase. Because they are made or sourced for you, they are final sale from the moment they are confirmed, and timing is agreed in writing at that point.

Questions about an order go to info@vallaridecor.com or the contact form. We usually reply the same business day.